Privacy Policy

AirSupp LLC (doing business as AirSupp Heating & Cooling) (“AirSupp”, “we”, “our”, “us”) provides HVAC installation, heat pump services, duct cleaning, ventilation services, and related residential and commercial solutions across Massachusetts and New Hampshire. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website airsupp.org, contact us, schedule service, or interact with our company in any way.

By using our website or services, you agree to the practices described in this Privacy Policy.

Phone Number Privacy Policy: (617)362-0998
We respect your privacy and are committed to protecting your personal information.
    Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics 
    Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes. 
    Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.
    Message Disclosures: Message frequency varies. Message and data rates may apply.
    Data Security: Your data is protected and retained only as needed. 

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including but not limited to:

• First and last name

• Phone number

• Email address

• Service address and property details

• Billing and payment information (when needed to process payments)

• Details about your HVAC system or requested services

• Messages, notes, or attachments that you send to us

• Form submissions on our website or through third-party platforms

1.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and time spent on each page

• Referring website or campaign (e.g., Google search or ads)

• Approximate location based on your IP

• Cookies and similar tracking technologies

1.3 Information From Third-Party Services

We may receive information about you from third-party tools and platforms that help us operate our business, such as:

• Google Analytics and other website analytics tools

• Google Search Console

• Advertising platforms (Google Ads, Meta/Facebook/Instagram)

• Business phone services (such as LinkedPhone)

• Scheduling and dispatch platforms (such as Housecall Pro)

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing HVAC and related services you request

• Scheduling, confirming, and reminding you about appointments

• Responding to questions, service requests, or support inquiries

• Preparing estimates, invoices, and service records

• Processing payments and managing billing

• Improving our website, services, and customer experience

• Sending important service notices or updates

• Sending limited marketing communications or offers (you may opt out anytime)

• Complying with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information.
We may share your information only in the following situations:

• With trusted service providers who support our business operations—such as scheduling platforms, payment processors, phone systems, or IT support

• With analytics and advertising partners (e.g., Google or Meta)

• With insurance companies, compliance partners, or tax/financial professionals

• When required by law, subpoena, court order, or other legal process

• In connection with a business transaction (e.g., merger, sale, reorganization)

4. Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to recognize your browser, understand visitor behaviour, improve user experience, and measure advertising effectiveness.

You may disable cookies through your browser settings, though some website features may not function properly when cookies are disabled.

5. Data Retention

We retain personal information only as long as necessary for:

• Delivering services and maintaining customer records

• Meeting tax, accounting, and legal obligations

• Resolving disputes and enforcing agreements

When data is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Security

We use reasonable physical, technical, and administrative safeguards to protect personal information. However, no data transmission or electronic storage method is 100% secure.

7. Children’s Privacy

Our website and services are not directed toward individuals under 18.
We do not knowingly collect information from minors. If such information is discovered, we will delete it promptly.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate or incomplete data

• Request deletion of personal information (subject to legal limitations)

• Opt out of marketing communications

• Request a portable copy of certain information

To exercise these rights, contact us through the details provided below.
We may request identity verification.

9. Third-Party Links

Our website may link to external websites or services.
We are not responsible for their content or privacy practices and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be reflected by the “Last updated” date above.
Your continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

AirSupp LLC (AirSupp Heating & Cooling)
240 Elm St, 2nd Floor, Office 233
Somerville, MA 02144
United States

Phone: +1 (617) 362-0998
Email: support@airsupp.org
Website: https://airsupp.org